How To Book
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After your initial enquiry and having given us as much information as you can as to what you would like we will then send out a quote to you. Before you make a booking we will give you the up-to-date price of your chosen holiday including the cost of any supplements, upgrades or additional facilities which you have requested.
Once you have agreed to the quote we will begin the process of checking the availability of the accommodation for your chosen holiday for the dates you have given us. At this stage we will need your payment details, so we are able to take your deposit once we have accommodation confirmation. Once your accommodation is booked, we will then book your flights if we are arranging them for you. The important thing is not to book flights (if you are booking them yourself) until we have confirmation for your accommodation.
When you make your booking you must pay a deposit of at least 25% per person of your selected travel arrangements (minimum £400 per person or equivalent). The balance of the price of your travel arrangements must be paid at least 90 days before your departure date. In certain cases we may request full payment more than 90 days before departure where, for example, airlines require full payment on booking. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
You may be required to pay for any non-transferable and non-refundable items, such as special air fares, tickets or entry permits and any other applicable supplements due, at the time of booking and they may be non-refundable in the event of cancellation.
A booking will exist as soon as we issue our booking confirmation (the "Booking Confirmation"). This booking is made on the terms of these booking conditions. The person making the booking (the "lead name") must be 18 years old or over and when you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. We may transfer your booking to another company in our group, but this will have no effect on your holiday arrangements.
When you receive the Booking Confirmation and your travel documents please check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those in your passports. Unless we are responsible for the mistake, we will not accept liability if an airline or other supplier refuses boarding because the name(s) shown in your passport differ from those on your ticket. If there is an obvious error on the Booking Confirmation, we reserve the right to correct it as soon as we become aware of it but will do this within 7 days of issuing the Booking Confirmation or, if your departure is within 7 days, no later than 24 hours before you go. Travel documents will be sent or emailed to you (to the address given to us by the lead name at the time of booking) approximately 2-3 weeks before your departure, and will not be issued unless payment of the due balance has been received.